Run your sponsorship operation from first sale to final fulfillment.

Create a new event

1. Open TierBook → Events and add the event.
2. Add venue, dates, and internal notes.
3. Configure booth tier defaults and portal instructions.
4. Import or create an event readiness checklist.
5. Confirm the event appears in Dashboard filters and Reports.

Add or import sponsors

1. Open TierBook → Sponsors.
2. Add sponsors manually or run an import.
3. Upload or find logos.
4. Review duplicates before outreach.
5. Assign contacts by role: primary, booth, product theater, fulfillment, finance.

Build a package and sell it

1. Create or select a WooCommerce product/SKU.
2. Open TierBook → Packages.
3. Add package label, tier, public description, and internal notes.
4. Link fulfillment templates and eligible booth/reservation benefits.
5. Use the package on new deals and invoices.

Turn a sponsor into revenue

1. Open the Deals Board.
2. Create or open the sponsor deal for an event.
3. Add products/package items and update stage.
4. Create invoice or link WooCommerce order.
5. Email invoice and track paid/unpaid status from the deal.

Open self-service booth choice

1. Upload the booth map from the event page.
2. Draw booth spaces and save.
3. Define tier order, limits, dates, and policies.
4. Invite eligible sponsors by tier.
5. Approve selections and export booth reports.

Collect deliverables

1. Create fulfillment templates for each package benefit.
2. Generate items from the deal/package/invoice.
3. Send the sponsor portal link.
4. Review submissions and request changes when needed.
5. Export fulfillment reports before print or onsite deadlines.

Manage scarce sponsor inventory

1. Create a reservation campaign.
2. Add slot types, limits, eligibility, and images if needed.
3. Invite eligible sponsors.
4. Review pending, approved, and rejected selections.
5. Use activity logs to resolve timing questions.

Prepare next-event renewals

1. Open reports and sponsor value summaries.
2. Filter by prior event and tier.
3. Review fulfillment completion, booth status, revenue, and engagement.
4. Use Communication to reach sponsors from one event about another.
5. Create the next event deal or renewal package.

Modules are blocked

Check Settings → License. A usable license is required for modules outside license settings. If the API is temporarily unreachable, confirm whether the cached grace state still allows access.

Updates do not appear

Confirm the license allows updates, the site activation is active, and WordPress can reach tierbook.com. The update metadata is cached, so run a manual check after changing license status.

Invoices do not connect to orders

Confirm WooCommerce is active, the product/SKU exists, the deal has the correct sponsor/event, and the invoice has not been detached from the deal.

Booth portal shows wrong availability

Check event-specific booth settings, tier windows, booth holds, pending requests, and whether the sponsor is assigned to the correct event sponsorship.

Emails are not sending or fetching

Use the test email and test EmailEngine tools. Check backend selection, credentials, last-fetch metrics, and host firewall rules.

Sponsor sees the wrong items

Verify sponsorship scope, contact email, portal token, linked deal, package/template mapping, and sponsor-safe portal previews before resending links.